Employers

Mphasis Freshers Recruitment 2017 "Trainee Customer Support Officer" | Any Degree

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Job ID:

244

Location:

Pune, MH 

Category:

Information Technology
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Job Views:

102

Employment Type:

Full time

Posted:

12.29.2016
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Job Description:

COMPANY PROFILE: Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).
 
COMPANY WEBSITE: www.mphasis.com

FIELD OF WORKING: KPO/BPO/ITES/Others

JOB ROLE: Trainee Customer Support Officer-Voice

SALARY OFFERED: Best in Industry

LAST DATE: ASAP

REQUIRED QUALIFICATION: Any Degree

EXPERIENCE REQUIRED: Freshers

CANDIDATE PROFILE: 
  • Candidates should possess Any Degree from recognized university
  • Must possess good product knowledge to identify opportunities to increase product density.
  • Should have excellent communication skills ( both written and verba)
  • Shift timings: UK shifts
JOB DESCRIPTION:
 
  • Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s.
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
  • Update users about request status and close request when users are satisfied with solutions
  • Performing Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
  • Doing remote desktop troubleshooting.
  • Escalating complex incidents / requests to upstream technical groups.
  • Operating the computer, OS and Knowledge base navigation.
APPLY MODE:  Online

HOW TO APPLY: Interested and eligible candidates apply this position in online by following link as soon as possible
Company Info
Freshership
Pune, India

Phone:
Web Site: Freshership.com

Company Profile




Company Info

Freshership
Pune, India
Phone:
Web Site: Freshership.com

Mphasis Freshers Recruitment 2017 "Trainee Customer Support Officer" | Any Degree

col-narrow-left   

Job ID:

244

Location:

Pune, MH 

Category:

Information Technology
col-narrow-right   

Job Views:

102

Employment Type:

Full time

Posted:

12.29.2016
col-wide   

Job Description:

COMPANY PROFILE: Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).
 
COMPANY WEBSITE: www.mphasis.com

FIELD OF WORKING: KPO/BPO/ITES/Others

JOB ROLE: Trainee Customer Support Officer-Voice

SALARY OFFERED: Best in Industry

LAST DATE: ASAP

REQUIRED QUALIFICATION: Any Degree

EXPERIENCE REQUIRED: Freshers

CANDIDATE PROFILE: 
  • Candidates should possess Any Degree from recognized university
  • Must possess good product knowledge to identify opportunities to increase product density.
  • Should have excellent communication skills ( both written and verba)
  • Shift timings: UK shifts
JOB DESCRIPTION:
 
  • Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s.
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
  • Update users about request status and close request when users are satisfied with solutions
  • Performing Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
  • Doing remote desktop troubleshooting.
  • Escalating complex incidents / requests to upstream technical groups.
  • Operating the computer, OS and Knowledge base navigation.
APPLY MODE:  Online

HOW TO APPLY: Interested and eligible candidates apply this position in online by following link as soon as possible